Our Mumbai experience center is open Mon - Sat 10:30 - 7PM. Call +91 812 203 1783 for an appointment.

Terms of service

Terms & Conditions

1. General

All quotations and orders are subject to these Terms & Conditions. No other terms will apply unless agreed in writing by Fern & Ade India Private Limited (“the Company”).

2. Guarantee

Our products are manufactured to international standards.

  • Faulty components (not due to customer negligence) reported within the manufacturer’s guarantee period will be repaired or replaced at the manufacturer’s discretion.
  • Replacement parts supplied outside the guarantee period are chargeable. If faulty parts are returned within 30 days, they may be credited depending on inspection results.
  • Labour, incidental expenses, or damages caused by defects are not covered.

3. Acceptance of Order

  • The details in our Order Confirmation form the binding contract unless you notify us in writing within 24 hours of the date shown.
  • We reserve the right to vary, cancel, or change specifications if materials are unavailable.

4. Prices

All prices are inclusive of GST.

5. Quantities

The Company will quote quantities as per your requirements, but it is your responsibility to check and confirm quantities against drawings and final specifications.

6. Product Information

Dimensions, weights, finishes, and colour samples are for guidance only. Minor variations may occur due to the nature of materials and construction.

7. Payment & Ownership

  • Goods remain the property of the Company until paid for in full.
  • Risk transfers to the customer upon delivery.
  • We may stop delivery or cancel a contract if payment is overdue.

8. Delivery & Despatch

  • Shipping rates are tailored individually to ensure the best possible service for your location.
  • Delivery timelines are provided as estimates — we’ll always do our best to deliver promptly.
  • For deliveries beyond the 3rd floor without lift access, an additional fee may apply to cover the extra care and manpower required.
  • Installation is not included by default. If you’d like this service, please contact us to check availability in your area.

9. Loss or Damage in Transit

  • Report shortages or damages to both the carrier and us in writing within 2 working days of receipt.
  • For non-delivery, notify us within 5 days of despatch notice.
  • Mark carrier delivery sheets as “damaged” at the time of delivery and retain goods and packaging for inspection.

10. Access

  • Standard delivery is to the front door of the building.
  • Interior delivery, assembly, or installation is available at extra cost and at the customer’s risk.
  • The customer must ensure clear, unrestricted access to the final delivery location. Obstructions or building constraints are not grounds for order cancellation.

11. Cancellations & Returns

  • Cancellation requests must be made within 3 working days of order placement and require written approval. In these cases, a credit note will be issued. No refund will be processed.
  • Returns are only accepted with prior written consent.
  • Returned goods must be unused, in original packaging, and in resaleable condition. Special-order or custom items cannot be cancelled or returned.
  • Handling and carriage charges apply. Return shipping is at the customer’s cost.

12. Trade Description

We take care to ensure accuracy in product descriptions and images, but minor variations may occur due to product improvements or material differences. Colours may vary slightly.

13. Returns Policy

  • Contact us within 5 working days of delivery to request a return label or arrange collection.
  • Goods must be returned complete, unused, and in perfect condition with all packaging and instructions. Lighting that has been fitted cannot be returned.
  • Postage costs (both delivery and return) are non-refundable.
  • Refunds are processed within 14 days after goods are received and inspected. We may refuse a return, issue a credit note, or apply restocking charges for special-order items.
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