Our Mumbai experience center is open Mon - Sat 10:30 - 7PM. Call +91 812 203 1783 for an appointment.

Shipping policy

Furniture & Lighting Delivery Terms & Conditions

1. Scope

These terms cover all deliveries made by Fern & Ade (“Supplier”) and our appointed delivery partner (“Delivery Partner”). By placing an order, you agree to these terms.

2. Order & Scheduling

  • Deliveries are booked after full payment is received (unless otherwise agreed).
  • Delivery dates are subject to availability and will be confirmed in advance.
  • Dates provided are estimates only; delays may occur due to traffic, weather, or other factors beyond our control.

3. Delivery Area

  • Deliveries outside metro cities may incur additional charges and longer lead times.

4. Access & Site Readiness

  • Customers must ensure safe, clear access, including lifts, staircases, and doorways.
  • It is the customer’s responsibility to measure access before ordering.
  • Any extra labour, dismantling, or equipment required will be charged additionally.
  • Deliveries beyond the 3rd floor without a lift will incur extra charges due to additional manpower and time required.

5. Delivery & Assembly

  • Delivery includes transport and placement in the chosen room.
  • Assembly is available if booked in advance and may incur an additional charge.
  • We do not move or remove existing furniture unless agreed beforehand.

6. Customer at Delivery

  • The customer (or representative) must be present to inspect and sign for delivery.
  • Any visible damage must be reported immediately and noted on the delivery receipt.
  • Once signed for, items are considered accepted in good condition.

7. Risk & Ownership

  • Risk transfers to the customer upon delivery.
  • Ownership transfers once full payment is received.

8. Failed Delivery

  • If delivery cannot be completed due to customer unavailability or restricted access, a re-delivery charge will apply.
  • Storage fees may apply if delivery is delayed at the customer’s request.

9. Damages & Claims

  • Any damages must be reported in writing within 24 hours of delivery.
  • Liability is limited to repair or replacement of the delivered goods.
  • No compensation is offered for indirect or consequential losses.

10. Changes & Cancellations

  • Delivery date changes must be requested at least 48 hours in advance.
  • Cancellations after dispatch will incur delivery and handling fees.

11. Force Majeure

We are not liable for delays caused by events beyond our reasonable control, such as strikes, natural disasters, or transportation disruptions.

x