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Are you an experienced architect, an interior designer with bold ideas, or a professional looking to impress your clients? We’d be thrilled to be part of your vision.
FAQs
Delivery & Returns
What are your delivery charges, services, and times (Retail Customers Only)?
What are your delivery charges, services, and times (Retail Customers Only)?
Delivery charges vary depending on your location and access. We deliver across metro and non-metro cities in India. Standard delivery includes transport and placement in your chosen room. Assembly can be booked in advance for an extra charge. Delivery timelines are confirmed once your order is ready.
What should I do if I need to change my delivery date?
What should I do if I need to change my delivery date?
Please let us know at least 48 hours in advance if you’d like to reschedule. Later changes may incur re-delivery or storage charges.
Why do I have more than one delivery; where are my other items?
Why do I have more than one delivery; where are my other items?
Some items may be dispatched separately depending on availability, size, or supplier. If you’ve only received part of your order, don’t worry — the remaining items are on their way and we’ll keep you updated.
Who should I contact if I have a question about the delivery of my order?
Who should I contact if I have a question about the delivery of my order?
For any delivery-related questions, please contact us at getintouch@fernandade.com and our team will be happy to help.
I have received my order but would like to return it, what should I do?
I have received my order but would like to return it, what should I do?
Returns are only accepted for items that arrive damaged and must be requested within 5 working days of delivery. Goods must be unused, in original packaging, and in resalable condition. Lighting that has been fitted cannot be returned.
I have received my item, but it has arrived damaged, what should I do?
I have received my item, but it has arrived damaged, what should I do?
Please mark the delivery note as “damaged” at the time of receipt and notify us within 2 working days at getintouch@fernandade.com. Keep all packaging for inspection. Once signed for without noting damage, items are considered accepted in good condition.
Samples
How do I order a fabric sample?
How do I order a fabric sample?
Samples can be ordered by contacting our team.
Do you charge for samples?
Do you charge for samples?
Yes, a small charge may apply, and delivery fees vary depending on your location.
How long should it take for my samples to arrive?
How long should it take for my samples to arrive?
Samples are usually delivered within standard lead times for your area. Metro deliveries are quicker, while non-metro or international deliveries may take longer.
Ordering Online
Can I purchase products on the Fern & Ade website?
Can I purchase products on the Fern & Ade website?
Yes, you can explore our full collection and place your order directly on our website.
I do not live in a metro city. Can I still purchase Fern & Ade products?
I do not live in a metro city. Can I still purchase Fern & Ade products?
Absolutely. We deliver across India. Please note that deliveries outside metro cities may take longer and may involve additional charges.
Press Enquiries
I am a member of the press. Who should I contact for images or product loans?
I am a member of the press. Who should I contact for images or product loans?
For press enquiries or images please contact us at getintouch@fernandade.com.
