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Terms of purchase

1. General

    All quotations are made and orders accepted subject to the following Conditions of Sale. Fern & Ade India Private limited (hereafter "the Company") will not accept terms and conditions other than those specified nor any other additional or variations thereto.

    2. Guarantee

    The Company's products are manufactured in accordance with the latest international standards. Components which develop faults, not caused by client's negligence, within the manufacturer’s guarantee period will be repaired or replaced at the manufacturer’s discretion. Any replacement parts supplied outside the guarantee period are chargeable and will be invoiced at full value pending return of faulty parts for testing. Faulty parts returned within 14 days of receipt of replacements may be credited in full depending upon the result of testing. Under no circumstances can the Company accept liability for labour charges, out of pocket expenses or damage incurred by defects however caused.

    3. Acceptance of Order

    (a) The details shown on the Order Confirmation shall be deemed to be correct in all respects and to represent a binding contract unless you give written notice to the contrary within 5 working days of the date hereof.

    (b) The company shall be entitled to vary, rescind or cancel in whole or in part the contract if the necessary materials are not available and to change specification without notice.

    4. Prices

    All prices quoted are inclusive of GST. Whilst every endeavour will be made to invoice goods at the prices quoted and/or confirmed, the Company reserves the right to invoice at ruling at the time of despatch.  

    5. Quantities

    The Company endeavours to quote correct quantities specified. It is the responsibility of the client of contract to verify quantities stated on the Order Confirmation against drawings and final specifications.

    6. Technical Data

    Whilst each item ordered is manufactured to the same specification and standard, the dimensions, weights, finishes etc. indicated in the catalogue and the material/finish/colour samples are provided for guidance only.  Slight variations may occur due to the nature of the construction and material used.  This order is accepted on this basis.

    7. Terms

    Goods remain the property of the Company until payment in full has been made, the risk of goods remains that of the client after goods have been received.

    The Company shall have the right to stop at any time delivery and the discretion to determine any contract if the client defaults on payment of any order after it has become due for payment.

    8. Dispatch

    Shipping rates are assigned to each item individually. It is the responsibility of the client of contract to verify the cost of delivery stated on the Order Confirmation.

    Any timescales quoted for despatch are estimates only and the Company shall not be liable for any loss for failure to deliver or despatch within these timescales.

    9. Loss or Damage in Transit

    Claims for shortages or damage in transit must be notified in writing to the carrier and ourselves within 2 working days of receipt and in case of non-delivery within 5 days of date of advice.  The carriers' delivery sheets should be signed "damaged" at the time of delivery and the damaged goods and all packaging must be retained for our inspection.

    10. Access 

    The company undertakes delivery to the front door of the building incorporating the customer's premises, provided any private access is unrestricted.  Should delivery to the interior of the building, assembly or installation be requested this may be subject to a further charge and we accept no liability for any damage incurred, either to the goods, the grounds, the building or to the customer's possessions or premises, or any further expenses incurred.  It shall be the responsibility of the customer to ensure access for the goods within the building and the final destination are clear and unrestricted and any obstruction or physical defect in the fabric of the building preventing delivery or installation shall not be grounds for cancellation of the order

    11. Cancellations and Returns

    The written consent of the Company must be obtained before cancellation of any order is accepted. Any cancellation requests and/or changes to an order must be made by email within 5 days of the order being placed. At this point, the Client can either order another product or select a different finish/colour. No refund will be processed. Special fittings manufactured to special non-standard design cannot be cancelled when production has started and cannot be returned.

    Goods may not be returned without the Company's written consent. Where permission for the return of goods is given, a handling charge plus any carriage charge to our warehouse in Chennai will be made. Returned goods must be returned with all parts, packaging,  instructions and must be in perfect condition. At this point, the Client can either order another product or select a different finish/colour. No refund will be processed.

    Goods must not be used in any way. This includes lighting which, once fitted, cannot be returned. The customer is responsible for selecting a suitable means of returning the goods to us and must take responsibility for their safe return to us, taking out insurance if required.

    Postage to the customer and the return postage will not be refunded.

    12. Trade Description

    All reasonable precautions have been taken to ensure that the descriptions, illustrations and technical data in the Company's catalogues are correct at the time of printing.

    As the Company's products are subject to improvements and modification all information is intended as guidance only. Colour finishes will be maintained as accurately as possible.